But until we all live in this perfect world, we have to reckon that things just don’t work, that things break down and that we too have made mistakes in our work. Especially when the main part of our work is to implement projects that have never been implemented before, to create completely new modules and functions, the quality of the support becomes enormously important.
Adult people will understand that it is usually not possible to implement completely new things completely free of errors right away and that some problems only become apparent over time. That is why it is so important not to leave the customer alone. We have the manpower and we have the tools to tackle most of these problems in a flash.
support has always been an elementary part of our development process,
we are used to perfecting our solutions at eye level with the customer until both sides are satisfied,
we always assign resources to help our customers quickly and unbureaucratically,
… our support is rightly rated as outstanding.
We want to do better than others in all support matters.
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