Everything works in a perfect world. Always.

However, until we all live in this perfect world, we have to anticipate that things just do not work, that things get broken and that we too are not infallible. Especially, when the major part of our work deals with implementing projects, which never before were implemented in such a way to create completely new modules and functions, the quality of support has huge significance.

Grown-up people will understand that completely new things usually cannot be implemented flawlessly right away and that some problems only become apparent over time. Then it is important not to leave the customer alone with it. We have the manpower and the tools to master the vast majority of these problems in a flash.

Since…

• support has always been an elementary integral part of the development process for us,
• we are used to perfecting our solutions at eye level with our customers until all sides are satisfied,
• we always budget our resources to help our customers quickly and without any red tape,

… our support is rightly rated as outstanding.

In all support issues we perform better than others.

Do not allow yourself to be deceived by the brevity of this page. Providing lightning-fast and perfect support to our customers is the central superpower of AMADYNE. Because every product is only as good as it actually works for the customer. Regardless of whether something breaks, whether you have identified an error (of course, both these things happen – we are honest enough to admit it) or a new product presents you with surprising new requirements – the machines have to perform. And we make sure of that – if necessary, with unusual approaches, so that you can resume working as quickly as possible.

You can reach us during our business hours:

Monday to Friday 08:00 am – 05:00 pm CET.

And usually outside of business hours too …

General contact:

Email: info@amadyne.net
Phone: +49 (0) 7223 407 9890
Fax: +49 (0) 7223 407 9898

Helpdesk:

Email: sos@amadyne.net
Phone: +49 (0) 7223 407 9899