Users appreciate great support achievements by a manufacturer. Because, as everyone knows, support is key and can be decisive for the success of production processes seen as a whole. Machine downtime can lead to generally negative results if cost and performance are put in a ratio against each other. Seeing issues like that and understanding them very clearly our engineers have come up with some great solutions.
BUT GOOD IS NEVER ENOUGH. BEST SERVICE IS MUCH BETTER.
What users get is, as it were, ‘service á la carte’ – a special kind of customer satisfaction. Taking into account what clients want and what appears as paramount in their business and production strategy we decided that any service job must be achieved in shortest time. Because that is the point at issue in any company.
For supporting our customers in terms of good service AMADYNE machines offer this nice function which is retrieval of physical parameters. If needed single parameters can be controlled directly. The service menu is a special feature created by our engineers.
THE PURPOSE OF THIS FUNCTION IS TO SPEED UP SOME IMPORTANT OPERATIONS.
The core of this function is to speed up operations which become necessary during service events like machine downtime and others – and to also to learn from this. The Service menu is part of a collection of special advantages. See also: Profitability, Seamless Upgrade Path, Fast Development Time.
The ongoing process control is another characteristic of the AMADYNE software. But why do we put so much effort in this function? Generally speaking in a production process it is not unusual to make records – maybe not always and everywhere in such a depth. But one thing becomes clear: a strict control does always result in better quality and in better cost-performance ratios.
THE PROCESS DOCUMENTATION RUNS AUTOMATICALLY AS A BACKGROUND ACTIVITY.
The AMADYNE systems produce ongoing records when they are in action. This is why complex and miniaturized jobs are too important – and also expensive. The software takes care of this and creates a better image of the truth. Recording takes place in the background and be collected and displayed in a dialogue window. And for remote service jobs these data are important as well.
We Never Leave You in the Lurch.
TIME IS MONEY AND LONGER DOWNTIME …
In the technical arena remote support has always been a most reliable method to keep phases of downtime small ore even non-existant. Because time is money and idle periods are not welcome. Read more.
… PHASES ARE NOT WELCOME AT ALL.
AMADYNE offers extensive remote-control functions and support. From customer side we only need a single limited and secure internet connection. Via this connection we can support clients in various ways such as process observation, hardware diagnosis and software update.
They represent an important function in the remote control process.
SCREEN IMAGES AS A SERVICE CONCEPT FACTOR.
Service has become paramount in recent years as from a customer point of view – and the way he is treated by a manufacturer has great influence on his overall results. We as a producer understand that own interests have to remain in the background – customers’ interests must stand in the limelight. This means that you should never meet your client on a road of compromise. For us this is no alternative. We have put great effort in a concept that deserves the name service in all facets.
THERE ARE CLEAR ADVANTAGES FOR OUR CLIENTS.
As we continuously follow our idea of better service we have also made the screenshot functions subject to this philosophy. Hence, users can produce and store screen and camera images and make these available in the Remote Service process from where they can be ex- or imported. Service time becomes shorter, users resume their productions (from eventual downtime) sooner. Moreover, any diagnosis is less time consuming. Practical results based on a good Philosophy!
The Instruction Manual.
Professionally Arranged. High Quality Design.
Access to the extensive machine and software manual can be gained from the software screen in the browser. Users find all information in a structural and well-designed form there. We have put great care into comprehensibility. Moreover, important information can be retrieved in short time.
Form and function have been created according to scientific findings about the human brain and its realization of cognitive aspects. As a result this manual appears less complex by not being just a listing of facts but an invitation to easily learn more about the machine’s operation. The manual is constantly updated via remote control.