Software Support.
The importance of a good support.
Accidents happen. What is important is how you deal with them.
SERVICE IS INDISPENSABLE. BUT IT’S THE QUALITY THAT COUNTS.
People make mistakes and things break. These facts of life cannot be explained away with fine words. Our developers make mistakes in design and software, our customers make mistakes in the operation and sometimes hardware simply breaks (or as a result of the above). We make sure that such mistakes remain the exception by vigorously testing all user inputs for plausibility at all times, but 100% certainty can only be achieved at the expense of 0% functionality. No customer can work with that.
ENTIRELY AT YOUR SERVICE.
That is why it is of crucial importance how the remaining 0.1% errors are dealt with. And in this respect, AMADYNE has a lot to offer that is convincing. As soon as something doesn’t work, the clock starts ticking. Then help for self-help takes top priority. With our comprehensive service menu, you can quickly find out which hardware components are working and which are no longer working. A look at the system log often helps to find the causes. If this does not solve the problem, AMADYNE’s acclaimed remote support is just one click away. In some cases, however, a glance at the manual is enough.
Direct access to the hardware using the service menu.
Troubleshooting and service work made easy.
Get a quick overview.
CLICK, LOOK AND CLATTER
In the event of a malfunction, it can often be difficult to get to the bottom of the cause. Often the well-founded safety precautions of the operating software distort the error pattern. Then it is important to have direct access to the hardware. On AMADYNE machines, this is possible using the service menu. There, all sensors are displayed with raw and calibrated values and all actuators are controllable. This makes it possible to identify within seconds whether hardware is defective, and if so, which hardware is defective.
YOU EAT WITH YOUR EYES FIRST.
Just because the service menu is a diagnostic function, does not mean that we are sacrificing ergonomics and design. For this reason, the service menu is also clearly subdivided according to assemblies and comprehensively enriched with images displaying the position of the sensors and actuators. This in turn, further simplifies and speeds up troubleshooting. The service menu is an integral part of a series of special benefits, whereby cost efficiency clearly stands out. AMADYNE’s philosophy has once again been taken into account here, according to which the user always has a larger number of useful modules at his disposal than is common.
The logbook of system messages.
Continuous system monitoring.
This takes place in the background. The system documents it.
NEWS FROM THE UNKNOWN LAND …
The permanent monitoring of all running processes is another characteristic of the AMADYNE software. Why all this effort? As long as production machines cannot yet be fully operated with neural networks (AI) (still quite a long time, that is), software can only ever react to situations known within the scope of its programming. Whenever unanticipated situations occur, a logbook helps to understand how the software reacted to them, in order to gain insights for further development.
… HELP WITH DIAGNOSIS AND DEVELOPMENT.
A look at the machine logbook may also often provide the customer with clues as to why the machine does what it does or how a process could still be optimized. The fact that the logbook can also be used to obtain information about products that have been run, part production times and downtimes, completes the range of functions. In any case, it is clear: Strict logging provides huge advantages – both in terms of quality and economic efficiency.
Remote Support.
We never leave you out in the cold.
And many heads think better than one.
BECAUSE TIME IS USUALLY ALSO MONEY…
For technical equipment, a reliable remote support has time and again been a proven method for saving time and money in day-to-day production. Because at the end of the day, time is money and prolonged standstill is absolutely undesirable. When the help offered by the software alone is not enough to get a problem under control, it is always a good idea to draw on other minds. Our remote support is just a click away and experts with many years of experience are ready to assist the customer.
… IF UNPLANNED DOWNTIME IS UNDESIRABLE.
We offer comprehensive remote maintenance and remote support for all machines. On the customer’s end, only internet access limited to a single secured outgoing server connection is required. This connection allows for optimal support of the customer in the event of application as well as machine-related issues. Process monitoring, hardware diagnostics, software updates and, most recently, entire machine acceptance tests can be carried out quickly and easily online together with the customer.
Screenshots.
A picture is worth a thousand words.
And rarely requires context.
COLOURFUL IMAGES WITH MULTIPLE BENEFITS.
Images usually convey more information in less time than texts ever could. For this reason, it is important to be able to take pictures quickly and easily and make them available. For this purpose, the AMADYNE software offers the possibility of taking simple screen snapshots (screenshots) at any time, but also to save the images from the cameras in original quality, complete with metadata and scale. The saved images can be sorted, searched and exported with a click.
FOR THE CUSTOMER. FOR AMADYNE.
This creates a very convenient way for customers to enrich their own standard documents for operating procedures as well as production or product documentation with suitable images. At the same time, carefully selected screenshots enable AMADYNE support to understand customer requests or problem reports more quickly and easily without language barriers.
The Instruction Manual.
Reading educates. The manual.
Always at hand. Always up to date.
REALLY GOOD SOFTWARE DOES NOT NEED A MANUAL …
In our everyday lives, we are used to not needing a manual for software. Nobody would ask for a user manual for an app – and most of the time, this is not a problem, because the pure operation of a good software is quite intuitive and self-explanatory. And in this context, our software is no exception. No operator who has used a computer before has to learn new techniques – the operation will feel native to him immediately.
… HOWEVER, THE DEVIL IS INDEED IN THE PROCESS.
But then it has to be taken into account, that our machines map complex and sensitive processes, which cannot be reproduced using everyday experiences. This is where our training courses come into play, which are an integral part of every machine sold. Our experts explain all processes and the necessary steps to configure them successfully to your staff.
Even after the last training, we remain at your disposal. If reference is to come before inquiry, the comprehensive manual for all machines and the software is available to our customers in its most up-to-date form online at all times on the one hand, and offline on every machine on the other. Pressing F1 opens the page of the manual in the browser that matches the context. There you will find all relevant information in an orderly and detailed form. In addition, the manual is kept up to date via the remote maintenance connection. This is information provided at the stroke of a key.